Welcome To Jack Silva’s Support FAQ Page

If you have contacted us already, someone will be helping you within 24hrs.


How to get help?

  You can contact us by sending email to 


  Live-Talk  or Text 

What time can i get help?

Monday – Friday 

10am-8pm est

Frequently Asked Questions

What if I contact help and they are not open?

If your request has arrived after hours, on the weekend, or on a holiday, you will receive a message telling you that your request has been received. You will then hear from our team as soon as possible the next day the office is open.

What should I do if I have a problem with any Jack's products that I purchased, or did not receive information message by email, or a link address or a PDF download that I requested?

  • Check your spam folder as sometimes messages can get stuck  there
  • If the message is not in your inbox or spam folder, please contact support by sending an email to [email protected]

What should I do if I received my product delivery email but the links are not working and I cannot download the files?

For PC Users, If you left-click a link, it should take you to a new page to view the video or play the audio. If you right-click a link, you can download the file and save it to your computer or other device.

Occasionally, due to our product management system’s encoding, the links may become unreadable for some computer systems. If this happens, contact support by sending an email to [email protected]

I do not recall opting in to receive emails from Jack Silva or I no longer want to receive emails from Jack Silva. How can I remove my name from the mailing list?

We apologize if you did not request to be emailed and make every effort to reduce spam. We do not want to send you anything that you do not want. So, to be removed from the mailing list, you have two options:

  • Click the “Unsubscribe” link at the bottom of the message that you received
  • Please contact support by emailing  [email protected] and we will remove you from the list. 

If you ever change your mind and wish to be added back to the mailing list, let us know and we will send you an email confirmation link.